Refund Policy

Last updated: July 2, 2026

Thank you for shopping with Deluxe Advertising. Because most of our products are custom-branded or printed to order, our refund policy works a little differently from a standard retail store.

Standard (Non-Branded) Items

For items purchased without custom printing or branding, you may request a return or exchange within 7 days of delivery, provided the item is unused, in its original packaging, and in resellable condition. Please contact us before returning any item.

Custom-Branded and Printed Products

Once artwork has been approved and production has started on a custom-branded or printed order, that order cannot be cancelled, returned, or refunded, except where the item is defective or does not match the approved artwork/specification. We recommend carefully reviewing your artwork proof before approving production.

Defective or Damaged Items

If you receive an item that is defective, damaged in transit, or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement, reprint, or refund at no additional cost to you.

How to Request a Refund or Replacement

Contact us at contact@deluxeadv.com or +256 757 469191, or visit us at Rear end Shop no. 4, Crown House, Nkrumah Road, Kampala, with your order number and details of the issue. We aim to respond within 1-2 business days.

Refund Processing

Approved refunds will be issued to your original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.

Contact

Questions about this policy can be directed to contact@deluxeadv.com or +256 757 469191.